Providing the best after-sales care to Mercedes-Benz Vans owners is where we really want to star. What happens after you drive out the showroom door is one of the most important reasons for choosing a Mercedes-Benz.

That's why the quality of our servicing, parts, warranty and Road Care assistance needs to be
equal to the quality of the vehicle.

There is nothing better than the feeling of a new Mercedes-Benz,
and the way to keep that feeling is to insist on genuine Mercedes-Benz parts and accessories fitted by factory-trained technicians at your authorised Mercedes-Benz dealer.

Genuine Mercedes-Benz parts are the same as those parts
used to make a brand new Mercedes-Benz. With the same quality,
the same rigorous standards and the same value for money.

And Mercedes-Benz service is the best way to keep your van running like new. Factory-trained technicians, with the resources and backing of Mercedes-Benz, have the tools, the knowledge and the dedication needed for your Mercedes-Benz vehicle.

An important feature of the Mercedes-Benz Van range is the CDI diesel engines. These owe their outstanding cost efficiency to low fuel consumption, long service life and unusually long service intervals.

Vito uses the ASSYST service computer to calculate oil-change intervals on a flexible basis according to the actual use of the vehicle. The average interval across all Vito engines stands at 23,000 km or 12 months.

The service intervals for the Sprinter range are every 30,000 km or every 12 months (whichever occurs first).

Mercedes-Benz Australia Pacific National Parts Distribution Centre provides support for all Mercedes-Benz Vans dealers and repair agents across Australia, ensuring customers are back on the road as soon as possible.  The following snap shot shows the scale of our parts operation:

• Facility size of 24,000m2 located in Laverton Victoria
• Approximately 91,000 lines of parts are stored there
• Approximately 4,750 line items are shipped per day to dealers and customers
• Ability to airfreight parts with next day delivery to most areas and approximately
  2 days for remote locations in most circumstances*

Dealers can also view each others stock holdings via a real time network to enable them to source
a part in the quickest possible time.

* conditions apply

Every Mercedes-Benz Van in our range comes standard with our class leading, factory backed
3 year/200,000kms warranty - whichever comes first.